Customer care Rep.Customer Provider Representative- Check ‘n Go/Allied Cash Loan
Do you really enjoy supplying exceptional solution and building enduring consumer relationships? Do you want to go beyond conventional jobs that are retail begin to build your job? Have you got fascination with being part of an industry-leading economic services company? Do you want in order to make your next move? If that’s the case, you want to communicate with you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates are at the center of what we do at Check ‘Go and Allied advance loan, both right an element of the Axcess Financial group of organizations. Daily in towns and towns around the world, they have been greeting clients, processing loan requests, responding to inquiries about products, marketing new items, and much more — all with all the objective of delighting our respected clients. We offer money solutions for genuine people and make an effort to be the choice that is first everyday economic solutions. We people consider building relationships to make certain client needs are increasingly being offered utilizing the most readily useful services and products we could offer.
Essential Duties:
Relationship management: place our clients during the center of everything we do. Exemplify our product Sales culture. Serve and educate clients regarding the item profile. Escalate dilemmas into the shop Manager, DDO, and Corporate Office if not able to resolve the problem straight because of the consumer.
Cash control: Handle and count currency, cash, and coins to add handling a money cabinet, counting money deposits, going cash from safe safe to cash cabinet as well as other money management needs. Accountable for bank deposits or bank pick-ups. Balance specific batch receipts with shop product product product sales reports at end of time and help with resolving over/shorts as required.
Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
Compliance: accountable for conformity with company/State policy and procedures Federal that is including regulation applicable.
Inbound/Outbound calls: response phone inquiries in reaction to basic concerns, customer applications, needs or other dilemmas. Destination outgoing consumer courtesy and collection telephone phone calls prior to federal laws and shop operating procedures.
Brand Ambassador: improve the Check ‘n get brand name expertly and make sure shop look ( external and internal) is maintained to business criteria. Help in the execution of most business marketing plans and programs, ensuring accurate and set-up that is timely exceptional execution and within founded due dates.
Minimal Education and Enjoy Involved:
2 yrs sales that are previous customer support experience chosen.
Couple of years cash maneuvering experience chosen.
Will need to have personal dependable transport in conformity with posted policy and procedure. This might NOT add transportation that is general public transportation from household or buddies. Must keep a valid license and Automobile that is valid Insurance utilized by the organization.
Real Needs:
Retail/Office environment
Money Managing
Extensive watching of computer displays
Must certanly be in a position to carry as much as 50lbs. with or without reasonable accommodation
Travel / Attendance:
Must certanly be imperative hyperlink in a position to happen to be all shops inside the assigned district
Can be expected to journey to neighboring districts
May necessitate travel that is overnight
Additional Eligibility Skills:
Demonstrated capability to interface with new and customers that are existing keep effective relationships.
Established experience navigating conversations with dissatisfied consumers.
Demonstrated success in high amount retail environment.
Established capacity to multitask projects that are various contending priorities, manage time effortlessly and remain arranged.
Demonstrated capacity to work separately in an environment that is autonomous restricted direction.
Why Select Axcess Financial and Always Check ‘N Go/Allied Advance Loan:
Axcess to chance: Our company is a market frontrunner with vast possibilities to discover, develop and develop your job at areas over the United States.
Axcess to Impact: engage in a group of specialized peers customer that is positively impacting lives everyday through outstanding solution and enduring relationships.
Axcess to Life: Join an organization that is supportive wants one to really enjoy everything — outside and inside of work.
Also, you can expect: competitive compensation (base pay + incentives) and benefit programs ( ag e.g., medical dental, term life insurance), a nice paid time off system, 401k retirement plan, tuition reimbursement, and a work environment that is engaging.
About Axcess Financial:
Our company is a privately held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to take care of their personal funds whenever, where and exactly how they need. It is our objective to have individuals the income they require whenever it is needed by them. We make certain we do this in a real method that is accountable and of their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We’re proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, disability status, age, marital status, protected veteran status or virtually any protected course.
This publishing is meant to spell it out the nature that is general of work likely to be done and it is maybe perhaps maybe not a thorough variety of all obligations, duties and abilities needed for the positioning.
